TheWonderwalls® Wall design

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FAQ

 

  1. How to purchase THEWONDERWALLS®?
  2. How to install THEWONDERWALLS®?
  3. About the Vinyl
  4. Shipping Policy
  5. Promotions
  6. Customized Projects
  7. Distribution


THEWONDERWALLS® Purchasing Process

Q: Why buying in THEWONDERWALLS®?

 Since 2006 THEWONDERWALLS® decals provides unique home decoration. We count with more than 15.000 satisfied customers with our services worldwide. Our designs are exclusive and we work with the best designers. Our products are designed in Barcelona, Spain and are made in the U.S and shipped from our factory in Miami.

Our Vinyl decals are REMOVABLE and easy to install and all of our designs are original; our designers create the latest tendencies into wall decoration. We use the best materials and we guarantee the highest quality during the fabrication process, also our Vinyl Decals comes in a luxury package that is ideal for gifting.

THEWONDERWALLS® is a widely recognized brand that has stood out for its original designs. In 2008 TheWonderwalls was named the latest trend decoration product by the Times magazine and is the decorative vinyl decals brand with most presence in the press, with regular appearances on the most important decoration magazines such as: Elle, Casa y Jardín, Casa & Campo, Casa viva, Decoestilo, Hogares, among others.

Shipping in the US and Canada is available. The estimate delivery time is 3-7 business days in the US and 10-15 business days to Canada.

We care about your experience with us so we are looking for 100% customer satisfaction.


Q: How do I buy in www.http://thewonderwalls.com/?

It is very simple! It just takes 4 steps:

Step 1: Select the vinyl decal that you want

Step 2: Customize the size, and colors of your decal.
Step 3: Validate the shopping cart with your personal information and the delivery address.
Step 4: Choose the payment method.

We will send you a confirmation email within 24 hours of your order being placed. If you have not received this email, check your junk mail folder. If you still can’t find it, please contact us at info@thewonderwalls.com


Q: Which are the Payment Methods? THEWONDERWALLS® offers the following payment methods:

 

  1. Paypal

Paypal allows consumers that use email to send payment over the Internet in a secure, convenient and profitable way. The PayPal network is based on the existent bank account and credit card finance structure in order to create a global payment solution in real time. Paypal offers a special service for those who are not satisfied with traditional payment methods. What is Paypal? PayPal is a quick and secure way to pay on Internet without revealing your credit card numbers.

Q: How can I open an account to make payments with PAY PAL?

In order to create a PayPal account, follow these steps:

    1. Click on Create account on the PayPal main page at: https://www.paypal.com
    2. Select a country and a language on the drop-down menu.
    3. Click on Open PayPal account for individuals or for Paypal for business
    4. Enter the requested information, including your complete email address, and choose a password (must contain at least 8 alphanumeric characters and is lower-case sensitive). You will need your email address and the password for logging into the PayPal account.
    5. Click on Create Account and follow the instructions.

 

 Q: Do I need to have an account to place an order?

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders, update your profile information for future orders and many more.

 

Q: I have forgotten my password for entering my account, what can I do?

Under the boxes where you are asked for your user name and password, Click on the “Forgot your password" link and follow the instructions. In a few seconds, the THEWONDERWALLS® System will send your password to your mail address.

 

Q: ¿What is a THEWONDERWALLS® Gift Card?

A Gift Card is a THEWONDERWALLS® card that will arrive in an envelope at your previously chosen address. Inside this card will be a code representing the previously bought amount, and this shall be introduced once in the order section noted as Discount Coupons, and after that the System will apply a discount and you will be able to finish your purchase.

 

Q: How can I verify the status of my THEWONDERWALLS® order?

You just have to log in into your account and there you will have a report of all your previously placed orders. Each of them will display its current status.

 

THEWONDERWALLS®: How to install it?


Q: On which type of surfaces is possible to put a decorative vinyl decal?

Our adhesive decals can be used in any type of flat, clean and dust-free surfaces such as:

 

Flat Walls

Acrylic Surfaces

Window pane

Flat Metal

Wood

Plastic

Glass

Laminate Surfaces

Flat Floors

Vehicle Exteriors*

Painted Paper**

 

 

*Our vinyl decals may be installed on vehicle exteriors, however their lifetime is reduced due to the exposure to externalities.

** Our adhesives may be installed on top of painted paper but we don't recommend it unless you are interested in making it permanent, given that the paper will be damaged when the decal is removed.

 

Q: Can I install the vinyl decal by myself? How can I do it?

TheWonderwalls decals are removable and easy to install, easier than any other vinyl brands on the market. Any person that has never done it may install a THEWONDERWALLS® decal thanks to our step-by-step easy instructions.

 

Q: Where is not recommended to install vinyl decals?

THEWONDERWALLS® recommends not placing them on strongly plastered surfaces, given that those release much debris, and besides that the decal may become punctured which would affect the final design. We also recommend not placing it in rough surfaces, fabrics, or surfaces exposed to chemical products, or in walls with moisture problems.

 

Q: It’s possible to install vinyl decals in textured walls with details?

It’s not recommended to install vinyl decals in textured walls given that there are thousands of texture types and the final result could vary in many ways.
However, there is a way to place them but results are not guaranteed. *
*You could use this procedure for brick walls and other types of rough walls in some occasions, and it should work, but it will depend on each individual case and the finished result will be different from those decals placed in flat surfaces,
THEWONDERWALLS® doesn't guarantee vinyl adhesion on this type of walls and/or surfaces but if you want you can test them by acquiring one of our smaller decals and putting a piece on this type of surfaces.

The process for placing vinyl decals in textured walls or rough surfaces is:

 

Q: It’s possible to put THEWONDERWALLS decals in tiled walls?

Yes it’s possible, but you have to have in mind that in the tile joints the decal may present air bubbles or raised levels and attract dirt as well. The larger the joint spaces the less recommendable are to put the decals on them. Another alternative is to cut the decal with a cardboard cutter in every joint section, as long as the design allows for it.

 

Q:  It’s possible to install our vinyl decals in the bathroom or kitchen?

Sure! Placing them in bathrooms or kitchens will add a fun and special touch to these spaces. Just remember to place them outside the shower and bathtub areas and far from the stove or hot places of the kitchen.

 

Q: What do I have to do before installing a wall vinyl decal?

Our decorative vinyl decals may be used on any flat surface, dust and residue-free, or in painted walls in good shape.
** If you just painted the Wall you must wait at least 1 week before placing the vinyl.  

 

Q: The decals come in different sizes?

Some models have different sizes available. Also our decals come in separate elements allowing you to create your own composition and adapt your design to the desired size.

 

Q: If I install the decal on a crystal pane, the color would look the same from both sides?

Yes! When placing the decal in any transparent surface or transparent acrylic, you will see the same color from both sides.

 

Q: If I want the inverted decal or in the opposite direction that is show on the computer screen?

Sure! In some cases our decals have a specific orientation, in other words from left to right and vice versa. If you need it in the opposite direction, you just have to write it in the comments/notes of your order and we will take care of it.

 

Q: How can I install a decorative vinyl decal on a glass or a mirror and avoid air bubbles?

THEWONDERWALLS® suggests you before applying a decal that is not transparent on a glass surface to moist the surface with a damp cloth, this will allow for avoiding bubbles to form as easily and will ease the process of decal placement.

 

Q: What are the advantages of translucent or grounded vinyl decals?

Translucent or grounded vinyl is similar to a normal vinyl decal but with the peculiarity that enables larger quantities of light to pass and keeps our intimacy from exteriors. They are designed to place on exteriors and their resistance to heat and external factors is higher than traditional vinyl decals.  If they are placed in great windowpanes they will protect from solar radiation and insulate heat. In case you want any special design in translucent vinyl or by the meter, don't hesitate to contact us for more information.

 

Q: How do you clean the decorative vinyl decals?

Cleaning our wall adhesive decals is very simple, you just need to use a towel with soap water and done!

 

THEWONDERWALLS® Our Products

 

Q: THEWONDERWALLS® vinyl decals are removable and reusable?

THEWONDERWALLS® vinyl decals are completely REMOVABLE, but remember that when rougher the surface the harder it will be to remove them.

Vinyl decals cannot be REUSED, once you remove a vinyl decal this will lose all of its adhesive properties and it won't be able to be reused again.

 

Q: Will my wall be damaged when I desire to remove the vinyl decal? Will the paint be removed?

For the next three years after you could remove the decal from the wall without any problems but we cannot guarantee it because it depends on the wall conditions, the quality of the paint, the moisture of the wall, the exposure to the sun and many other factors that are not under our control.

 

Q: What is the vinyl decals product life?

The product life of our vinyl decals is between 5 and 6 years.

 

Q: How are packaged the THEWONDERWALLS® decorative vinyl decals?

Our Vinyl Decals comes in a luxury package that is ideal for gifting.

 

Q: From which materials are the THEWONDERWALLS® decorative vinyl decals made of?

All the THEWONDERWALLS® products are toxic-free. All of our adhesive vinyl decals are made from vinyl PVC.

 

Q: Where are manufactured the THEWONDERWALLS® products?

All of our THEWONDERWALLS® are designed in Europe and manufactured in the US.

 

THEWONDERWALLS® Ordering and shipping

 

Q: How long will I have to wait to get my THEWONDERWALLS® decorative vinyl decals order?

Our delivery time for the US is 3-7 business days and 10-15 days for Canada. Based on the shipping method you select at checkout you’ll receive your package from FedEx or USPS.

 

Q: How can I check the delivery status of my THEWONDERWALLS® decorative vinyl decals order?

Once your order has been processed, you will get a confirmation email with your tracking information, and you should be able to track it on FedEx website.

USPS does not provide this service.

 

THEWONDERWALLS® Promotions

 

Q: How can I know about special offers?

Register to our newsletter and you will benefit from incredible and exclusive offers only made special for you.
Another promotion channel is our Facebook page:
www.facebook.com/myvinilo, click on "like" and you will benefit from all of our current special offers.

 

Q: Promotions in Facebook and in the Newsletter are the same?

Special offers and contests made on Facebook are independent from our special offers inside our Newsletter, which is delivered to you monthly. Our Facebook offers can change every week depending of the season.

 

Q: I have a discount coupon. How can I use it?

Select the products that you want to buy, and before checkout, please put your code on the space for discount codes.

 

THEWONDERWALLS® Customized Projects

 

Q: I would like to make a customized vinyl decal, or an interior project using THEWONDERWALLS® decals. How can I do it?

Enter to our customized decal section and fill the form; also you can attach an image showing your idea.
In the following 48 hours a commercial representative will contact you for further details about your order.

 

Q: It’s possible to purchase vinyl by the meter?

THEWONDERWALLS® offers you the possibility of purchasing the vinyl material in linear meters. Just enter our customized decal section and fill the form.

In the following 48 hours a commercial representative will contact you for further details about your order.

 

 

THEWONDERWALLS® Distribution

 

Q: How can I become a THEWONDERWALLS® distributor?

Since 2006, TheWonderwalls Works with professionals from all around the world with over 600 sales locations worldwide, and because of that experience, we provide the bestmarket offer for establishing physical points of sales. Just fill the professional contact form: http://www.thewonderwalls.com/myvinilo-international-franchises.html
and after that one of our commercial representatives will contact you to explain our distribution terms.

 

Q: I want to sell THEWONDERWALLS® in another country?

Since 2008 TheWonderwalls become a franchiser. Contact us for bringing to your country the best brand of decorative vinyl decals on the market. Watch our success story: http://www.thewonderwalls.com/myvinilo-international-franchises.html   

 

For any questions you can contact us at +1 (786) 534 29 81 Mondays to Fridays from 9-14 hours and from 16 to 19 hours or you can send us an email to: info@thewonderwalls.com